FAQs on our Castle and Party Hire Services
Yes, we only stock the latest models.
Please contact Dave on 0449842370 for prices. The area required is shown on the castles page.
You can pay by cash on the day or by paypal.
Yes, we have $10,000,000.00 Public Liability Insurance.
Our jumping castles hold between 8 to 10 children all under the age of 10 years old. The responsible adult supervising the children will also need to make sure an appropriate mix of children is on the castle at any given time.
Yes, our castles are clean and in good condition when delivered to your home/venue.
Yes, you are responsible for any damage to the castles caused by misuse or negligence, and you will be charged for the cost of the repair.
Please read our terms and conditions carefully.
Yes, the castle will be delivered 30 minutes before your party starts. However, if required, can be delivered earlier at no extra cost.
Yes, someone over the age of 18 years old will need to supervise at all times for the children’s safety. If required, we can provide adult supervision for $40.00 per hour (minimum 4 hours).
No, there must be a reasonable distance away from these objects, especially powerlines to ensure the safety of all concerned.
Yes provided you get council approval. If there is no power and a generator is required then an additional fee of $80 for 4 hours or $100 for 7 hours will apply.
Approximately 1.5 metres. If there are any obstructions such as air-conditioners, water heaters, etc or steps, you must inform us prior to the day as additional charges may apply if we need extra staff to deliver. If the driver is unable to manoeuvre the castle to the set-up site without prior warning of access then the driver has the right to cancel the castle.
Yes, a $50 deposit is required to ensure your booking. This can be paid by direct credit or by paypal instead to the day of the event. The balance is to be paid to the driver on delivery.
Yes we charge a minimum $25 delivery fee for any delivery more than 20 km.
Only if you decide to cancel the castle on the day of the event for reasons other than bad weather, your deposit will then be non-refundable. If the weather does not look good on the day of your event, we will contact you and give you the option to deliver the castle or cancel it. If you decide to go ahead with delivery then full payment will be required. If you cancel the castle then your deposit will be refunded.
Yes they can, as long as there are no stones and very little slope. Please advice at time of booking.